Call Splashing

Call splashing happens when you place a call from a public phone/payphone, hotel or airport phone and gets routed to a distant call center before it gets transferred to your chosen long distance carrier.

Your preferred long distance carrier might unintentionally bill your call as originating from the distant call center, rather than from your actual location. As a result, you may be charged a higher long distance rates for the call.

To avoid this kind of problem listen carefully to the operator and do NOT consent any call transfers unless you understand where the call is being transferred. Also, check your phone bill and make sure that the origination and destination of the call is correct.

You may file a complaint with Federal Communications Commission (FCC) through their e-mail fccinfo@fcc.gov, website www.fcc.gov/cgb/complaints.html, or by phone 1-888-CALL-FCC (1-888-225-5322). Click here to get more information.