Phone Slamming

Phone Slamming is an illegal practice of changing a consumer's telephone service for local service, including state-to-state, in-state and international long distance without the permission from the owner. The Federal Communications Commission (FCC) has provided slamming liability rules to help secure the interest of the owner.

Consumers have the right to use any long distance carrier they choose and change carriers whenever they wish because different long distance companies charge different rates, with some much higher than others.

According to FCC rules, customer's authorization is required to obtain changes in their long distance carrier. One method of obtaining this authorization is by a Letter of Agency (LOA), provided by a long distance company, which the customer in writing states that he or she wanted to switch to a long distance carrier.

If your telephone company has been changed without your permission please click here or got to http://www.fcc.gov/slamming/ or click here to file a complaint.