Q. Who is the underlying carrier for PNG Long Distance.com?
A. All customers are provisioned to Qwest, Global Crossing or Wiltel (all tier one
Q. How will I know if I'm switched to PNG Long Distance?
A. First, call our customer service number and find out which provider you have
been provisioned to. Then, call (toll free) 1-700-555-4141 and listen for the network
Q. What do I do if I miss my verification call?
A. Call the customer service line at: 1-800-860-9495 and tell them that you missed
the verification call. They will send another one to you.
Q. What are the PNG Long Distance.com billing options?
A. PNG Long Distance is a direct-billed service, which means customers will receive
a separate statement each month for their service. You can either pay your bill
by check or by AutoPay (credit card draft).
Q. What are the billing increments?
A. For the 4.5¢ and 4.9¢ programs, the length of your calls are measured
(and billed) in 6 second increments. The minimum length of each call is 30 seconds. The
3.9¢ program is billed in one-minute increments.
Q. Under what name will the charges appear on my phone bill?
A. Customers will receive a separate statement directly from PNG.
Q. What are PNG Long Distance PICC and USF fees?
A. The FCC imposed PICC fee is $4.31/line for additional Commercial lines (the first
commercial line and all residential lines are free of charge). The FCC imposed USF
(Universal Service Fund) of 9.2% will be charged on all interstate and international
Q. Does PNG Long Distance offer calling cards?
A. Yes. The Travel Card rate is currently 9.7¢ per minute. All calling card calls
will be included in your monthly bill. Stand-Alone Travel Card customers will receive
a separate bill.
Q. Does PNG Long Distance credit switching fees?
A. Yes! Just write your PNG account number on your Local Phone Bill (with
the switch fee) and fax it to customer service. It should be credited on your next bill
Q. How long should it take for service to be activated?
A. Please allow 3-7 days for the switch-over to take effect.
Q. Who do we contact for activation problems?
A. Report any problems to our customer service.
Q. Are there any minimum usage fees or minimum call charges?
A. No, there are none.
Q. Can I order PowerDial and OnePlus service together?
A. Yes. You can order 1, or all of PNG services at the same time. Just
indicate on our order form which services you are interested in. It's that easy!